Refund Policy

Right to Cancel and Receive Reimbursement

In-person courses can be cancelled prior to commencement of the course, however, certain condition apply, namely: 

The cancellation period: 

• if a booking is cancelled in writing 14-days prior to the commencement date of the course a full refund will be made upon request. 

• or if a course is cancelled in writing 8-13 days prior to the commencement of the course a 50% refund is available upon request. 

• or if a course is cancelled within 7-days of commencement of the course, then the full cost of the course is forfeited. However, a suitable replacement date may be offered. 

To exercise your right to cancel, you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@castletraining.co.uk or by post at: Castle training Peel house, Peel Road, Skelmersdale WN8 9PT. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so. 

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.